US RMA REQUEST FORM
RMA REQUEST FORM
Name:
Address:
* No P.O Box, APO and FPO address.
City:
State:
ZIP Code:
Phone:
Email Address:
Email Confirmed:
Password:
re-typing Password:
Model:
Model Name Finding
Purchase From:
Serial Number:
S/N Finding
Invoice Date:
Problem Desc.:
Invoice:
* Only pdf / jpg file types allowed. Max 500kb.
RMA POLICY

Seller's warranty on RMA return will automatically be voided for Customer's (a) improper handling/packaging/shipping, or (b) alternation to the products in any way without Seller's prior written consent.

RMA numbers, valid for 15 days from the date of issue by Seller, must be obtained by Customer prior to RMA return.

Products with physical damage will not be accepted for RMA service.

Seller will not accept RMA return by Customer on Freight Collect or C.O.D. basis.

Costs incurred by any unauthorized use of Seller's freight carrier accounts for RMA return shipments will be charged back to Customers.

Seller will only be responsible for those items listed on the RMA Request Form (RRF) as completed by Customer. Seller will not be responsible in any manner for discrepancies between actual RMA shipment received from Customer and that declared on the RRF by Customer. Seller is not liable to delay in service to Customer due to these discrepancies. Items returned by Customer but not listed on the RRF will be held for Customer's collection at Customer's cost 7 days from the date Seller notifies Customer of its receipt of such unlisted items. Thereafter, unlisted items will be disposed of at Seller's discretion without liability.

Customer are fully responsible for the information they provided on the RMA Request Form.

Seller is not responsible for any accessories returned with the product for RMA service. Customers are advised to remove and keep the accessories before RMA return.

Replacement RMA will be shipped to Customer by FedEx Ground unless otherwise agreed and arranged.

Seller will pay freight/insurance for Replacement RMA shipments.

Customer will pay freight/insurance & custom duties/fees for returning RMA to Seller and Seller will pay the same for Replacement RMA shipments.

If the defect(s)/problem(s) identified by Customer on the RRF is/are not found, NO REPLACEMENT PRODUCT(S) will be issued by Seller and CUSTOMER WILL HAVE TO PAY FOR FREIGHT, CUSTOM DUTIES & FEES for Seller to return the original product(s) to Customer.

Customer is responsible to check and verify products returned/ replaced for RMA by Seller and notify Seller of discrepancies within 48 hours from date of receipt. After this 48-hour period, Seller will no longer accept further RMA return by Customer for reasons listed below: (a) Serial Number(s) on product(s) does(do) not match with that on Seller's invoice(s); (b) for 2nd and subsequent RMA returns, Serial Number(s) on product(s) does(do) not match with that on Seller's RMA Invoice(s); (c) product(s) with physical damage(s); (d) quantities received do not match with that on Seller's invoice(s); and (e) any other problem(s) related to subject RMA.

TERMS AND CONDITION
  1. ONLY SHIP THE ITEM THAT NEEDS TO BE REPLACED without original box and any accessories or other components (excludes our technicians' request). ASRock America, Inc is not liable for any received.
  2. Firmly tape above portion to the outside of the shipping box with clear tape. Ensure that your RMA is processed in a timely manner. Failure to tape the RMA Identification Label to the shipping box may result in a processing delay. Any return product without RMA # or valid RMA # outside the package will be refused and return with customer's own expense.
  3. Customer is responsible for one-way shipping fee to return motherboard to ASRock. We will use FedEx Ground as our standard shipping to return your replacement. Any expedite shipping request, please provide your FedEx/ UPS account /Label to us or we could give you a price quote.
  4. Please make sure the RMA item is well cushioned and secured by using proper packaging materials to prevent shipping damages. ASRock is NOT responsible for any loss or damage caused by shipping/ improper packaging. Any physical damage upon receiving is considered as "out of warranty".
  5. Enclosed a hard copy of SIGNED RMA Request Form inside the shipping box.
  6. RMA request with missing or incorrect serial number(s) may result in a delayed process or a rejection of request.
  7. We suggest you ship your RMA item to ASRock America, Inc via a traceable carrier that can provide you a proof of delivery.
  8. All RMA requested product with Physical damage, purchase as open box, or without valid invoice/receipt is treated as out of warranty.
  9. The replacement product will be ASRock certified and carry the warranty of the return product.
  10. Replacement is only shipped to residential and business address. No P.O Box, APO and FPO addresses.
  11. ASRock will use FedEx Ground as our standard shipping method to ship the replacement back.
  12. RMA Department processes replacement approximately 5-7 business days (exclude holidays and weekend) after receiving your package.
  13. ASRock reserves the right to charge service fee for out of warranty, open box, refurbished, CPU socket bent pins and without valid invoice products that are needed RMA service.
  14. No Cross-Ship for RMA. No Credit or Refund to end users.

    15. ASRock America Inc, reserve the right to refuse service.

    If you have any questions, please email us at user@asrockamerica.com or check the RMA status at https://event.asrock.com/usrma/